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Quick answers below. If you can't find what you need, send us a message — we usually reply within 24 hours.
Open the dashboard → Settings → Billing → "Manage subscription". You'll be sent to the Stripe Customer Portal where you can cancel in one click. Access continues through the end of your current billing period.
From the lock screen, tap "Recover access". You'll receive an SMS code at your registered phone number to re-enroll a new passkey. If your phone number has changed, email security@crewbrief.co with proof of account.
Open Settings → Operations → "Re-sync schedule now". If the sync fails, your eCrew password may have rotated — re-enter credentials in the same screen. AIMS scraper status is logged; we can investigate from your account if you contact us.
Settings → Privacy → "Export my data". You'll get a JSON/CSV archive of everything you've stored: health logs, finance entries, schedules, chat history, settings.
Settings → Billing → "Manage subscription" opens the Stripe Customer Portal. Update card, view invoices, or download receipts there.
CrewBrief reads Apple Health directly in the iOS app. Open the app, then Settings → Health → "Connect Apple Health" and grant access to HRV, resting heart rate, sleep, and activity. Make sure your Apple Watch is worn overnight so sleep and overnight HRV are captured. Data syncs automatically each time you open the app.
We don't refund partial months by default. If you believe you were charged in error, email security@crewbrief.co within 30 days and we'll review in good faith. See the Terms of Service for the full policy.
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